Please Note: we accept exchanges within 15 days of delivery. For full details, visit Refund Policy
Isis Sandals
ANCHO Y TAMAÑO
Se recomienda pedir la talla original.
DESCRIPTION
Discover the new style of our Isis sandals! These shoes stand out with their fique-covered exterior, offering a fresh and natural touch, while the camel leather trim adds a unique and distinctive detail to the design.
Created for those who seek to balance style and comfort, they feature a thick strap that ensures a secure and comfortable fit all day long. Their versatile design, full of character, makes them the perfect choice for any occasion.
FEATURES
- Jute upper material
- Leather insole lining
- 2.75 inch heel height
- 2.2 inch platform
- Slip-on style
RECOMENDACIONES:
1. No lavar los zapatos en la lavadora / Do not wash shoes in the washing machine
2. No mojar los zapatos de fique / Do not get wet your fique shoes
ABOUT MY SIZE:
If you want to choose the correct size, please measure your foot according to our measurement guide attached here in the description.
Know your ideal size with these measurements:
4: 22.5 CM
5: 23 CM
6: 23.5 CM
7: 24 CM
8: 25 CM
9: 25.5 CM
10: 26 CM
11: 26.5 CM
How to correctly measure the foot: 
SHIPPING METHOD:
All our shipments take 4 to 15 business days.
Pre-orders could take up to 30 business days.
All of our shoes are handmade in Colombia.
The estimated delivery date is based on the date of the purchase, the shipper location, the manufacturing time of the product, your location, and the shipping company.
Other factors, such as placing an order during a weekend or a holiday, could delay the item's arrival from the estimated delivery date.
Please make sure that the area of receipt of your package is correct and secure, as we are not responsible for theft or loss of packages at your address or lost/misplaced by UPS and USPS.
EXCHANGE POLICY:
We make exchanges only for US and Puerto Rico orders.
You have 7 days from the date of receipt of the item to
exchange or request store credit on eligible items (no exceptions).
You will be able to exchange your size if you are located within the United States or Puerto Rico.
Please do not send back your shoes without requesting an exchange by email.
If you are within 7 business days of receiving the item, please email natalycustomerservice@gmail.com and request your size exchange.
The customer bears shipping costs for size changes.
Remember to attach to the email your order number, and size required.
We only offer size or design changes and STORE CREDIT for returns.
We do not issue refunds to your payment method, shipping to request store credit is assumed by the customer.
Your store credit is calculated after deducting the restocking fee and operating expenses. Merchandise must be returned within 7 days from the date of receipt.
Shoes must be unworn and without scuffs or marks. Shoe boxes must be in good condition.
Store credit cannot be applied to future purchases until the return is processed.
In other words, you cannot apply for store credit before we have issued it to you. FINAL SALE and SALE items are NOT eligible for returns or exchanges.
Please allow 3-6 business days for return processing.
Once your store credit or exchange is processed, we will email you with your new order or an electronic gift card with your store credit that will be issued to you.
card with your store credit that you can use on the website.
Store credit does not expire. Free return labels do not apply. We do not cover return shipping fees.