We accept unworn/unpersonalized returns and/or exchanges within 15 days of when your package was delivered, with the following exceptions:
- Returns are NOT accepted on used shoes.
Please contact us first for any return(s): firstname.lastname@example.org:
- Do NOT just send it back, contact us first.
- We will work with you to fix any problems with your shoes so you can be extremely satisfied.
- Please pack the item carefully.
- If it arrives in a shoes mess, it will make us very sad!
- Returns will process in approximately 1-2 weeks.
We do NOT refund shipping costs.
EXCHANGES: FOR A DIFFERENT ITEM
- We accept on orders within 15 days of when your package was delivered.
- Standard shipping rates apply
- Please contact us at email@example.com to arrange an exchange.
- Gift cards cannot be returned or refunded.
Original shipping is non-refundable.