1- All requests for an exchange of merchandise, or store credit, must be initiated either via
email or general mail (, within fifteen (15) days of receipt of the item. All requests for exchanges or store credit must be accompanied by the original packaging (boxes or otherwise), purchase receipt and a short explanation of the reason for the request for exchange or store credit.

Direct Requests to:

2- All shipping costs for returned items or exchanges are the customer’s responsibility. All
returned merchandise is subject to a ten percent (10%) restocking fee. No refunds will be
issued. Exchanges for alternative merchandise are limited to items purchased in the United
States and Puerto Rico only. Once we receive your returned merchandise, and it is
processed, we will issue you within 3-6 business days, either an e-gift card with store creditor notice of shipment of the replacement merchandise. Store credits doesn’t expire.

3- All returned merchandise must be in its original packaging and free from any scuffs, odors, or evidence of wear and tear. In the event merchandise is returned damaged, the application for exchange or a store credit will be declined. Items purchased using a discount code, or

purchased during special sales days, “Black Friday, Cyber Monday, or Final Sale”, are not eligible for return or store credit.

4- All merchandise purchased is eligible for Nataly Mendez warranty for a period of thirty
(30) days from receipt. There are no other warranties either expressed or implied which are applicable to any merchandise sold.

5- Falls and accidents are not covered by warranty. Damage caused by pets, dogs and cats are not covered by warranty. Unauthorized returns from other countries are assumed by the customer.



1- Store Credits. All store credits doesn't expire. The store credit will be provided to the customer in the form of an electronic gift-card via email, within 3-6 business days after the returned merchandise is received and processed by NM.

2- Cancellation of Orders. New orders may be cancelled only until the order has been
processed and the merchandise shipped. Once the merchandise is shipped, the customer
sole remedy will be exchange of the merchandise in accordance with the store exchange
policy, or store credit.

3- Warranty. All of the merchandise is warranted by NM for thirty (30) days, to be free from
defects, in quality and in conformity with its intended use. There are no other warranties
expressed or implied including but not limited to, warranty of fitness for any specific
purpose other than the reasonably intended use of the specific merchandise. The remedy
and recourse for any claims brought against NM for damage to goods or personal injury,
is limited to the original purchase price of the merchandise. Under no circumstances will
NM be responsible for any other damage.

4. Lost Packages. If your package reports that it was delivered to your address, and you did not receive it, we suggest you check with your neighbors, as someone may have received it by mistake. Otherwise, please report it immediately to our email where we will assist you with your case. The shipping company requires that claims be made after 20 days from the date of shipment. Nataly Mendez Shoes is not responsible for lost packages.