Return Policy

RETURNS


We accept unworn/unpersonalized returns and/or exchanges within 15 days of when your package was delivered, with the following exceptions:
- Returns are NOT accepted on used shoes.

Please contact us first for any return(s): orders@bynatalymendez.com:


- Do NOT just send it back, contact us first.
- We will work with you to fix any problems with your shoes so you can be extremely satisfied.
- Please pack the item carefully.
- If it arrives in a shoes mess, it will make us very sad!
- Returns will process in approximately 1-2 weeks.

We do NOT refund shipping costs.

EXCHANGES: FOR A DIFFERENT ITEM

- We accept on orders within 15 days of when your package was delivered.
- Standard shipping rates apply
- Please contact us at orders@bynatalymendez.com to arrange an exchange.
- Gift cards cannot be returned or refunded.

Original shipping is non-refundable.