Please Note: we accept exchanges within 15 days of delivery. For full details, visit Refund Policy
Nataly Mendez Gift Card
- All sales of gift cards are considered final, and no refunds will be issued.
- The gift card can be utilized for purchasing merchandise in-store, on bynatalymendez.com, and on our mobile app.
- It has no expiration date
- The gift card can be sent through email or shipped inside an envelope.
SHIPPING METHOD:
All our shipments take 4 to 15 business days.
Pre-orders could take up to 30 business days.
All of our shoes are handmade in Colombia.
The estimated delivery date is based on the date of the purchase, the shipper location, the manufacturing time of the product, your location, and the shipping company.
Other factors, such as placing an order during a weekend or a holiday, could delay the item's arrival from the estimated delivery date.
Please make sure that the area of receipt of your package is correct and secure, as we are not responsible for theft or loss of packages at your address or lost/misplaced by UPS and USPS.
EXCHANGE POLICY:
We make exchanges only for US and Puerto Rico orders.
You have 7 days from the date of receipt of the item to
exchange or request store credit on eligible items (no exceptions).
You will be able to exchange your size if you are located within the United States or Puerto Rico.
Please do not send back your shoes without requesting an exchange by email.
If you are within 7 business days of receiving the item, please email natalycustomerservice@gmail.com and request your size exchange.
The customer bears shipping costs for size changes.
Remember to attach to the email your order number, and size required.
We only offer size or design changes and STORE CREDIT for returns.
We do not issue refunds to your payment method, shipping to request store credit is assumed by the customer.
Your store credit is calculated after deducting the restocking fee and operating expenses. Merchandise must be returned within 7 days from the date of receipt.
Shoes must be unworn and without scuffs or marks. Shoe boxes must be in good condition.
Store credit cannot be applied to future purchases until the return is processed.
In other words, you cannot apply for store credit before we have issued it to you. FINAL SALE and SALE items are NOT eligible for returns or exchanges.
Please allow 3-6 business days for return processing.
Once your store credit or exchange is processed, we will email you with your new order or an electronic gift card with your store credit that will be issued to you.
card with your store credit that you can use on the website.
Store credit does not expire. Free return labels do not apply. We do not cover return shipping fees.